About the Scheme

In 2002, Glen Oaks introduced a Gold Service scheme to reward its loyal
customers.  We believe that our customers have the right to peace and quiet and
a decent home and environment in which to live.  In the past, we have spent too
much of our time and resources on a minority of customers who do not keep to
the obligations of their tenancy agreement.

By providing a valued incentive scheme for our customers we aim to:

• Provide excellent customer service
• Promote tenancy rights and responsibilities
• Target our resources to tenants and communities who comply with their responsibilities

Further information on the scheme can be found in our Gold Service Policy.