What is Gold Service?
Gold Service is the Association's innovative approach to service delivery and customer relationships.

Why have Gold Service?
We want to:-

• Provide excellent customer services
• Improve housing management services
• Promote tenancy rights and responsibilities
• Reward those tenants who keep to the terms of their tenancy agreement

The Membership Benefits are:-

• Bonus Bonds of up to £52 per year
• Faster repairs service
• Early morning, evening and weekend repair appointments
• Golden Goodbye Scheme
• Access to education and training grants
• Community Chest

How do you become a Gold Member?
The following criteria must be met:-

• You must be a Glen Oaks tenant/owner for at least 8 weeks and have paid your rent/factoring charge on time
• If you have rent/factoring arrears, you must have made an arrangement to pay the arrears and kept to the agreement for 8 consecutive weeks (if you are in receipt of housing benefit you are eligible to apply)
• Have no serious breach of tenancy conditions

How do I apply?
It's easy!

Contact any of our offices for an application pack.  Complete the application form and return it to us.  On receipt, we will check your eligibility and will confirm your membership.