Information & Advice
If you are having difficulty in paying your rent, please contact us immediately.
We can:
- Offer you help and advice including assistance with claiming housing benefit.
- Make an appointment for you to have a welfare benefit assessment undertaken by a Welfare Rights Officer.
- Set up a realistic repayment schedule to enable you to pay rent arrears.
- Make referrals to local agencies who can provide assistance with budgeting, money advice, energy advice and debt counselling.
National Debt Line: Freephone 0808 808 4000
Looking for help with Benefits and Grants?
Turn2us is a charity organisation that offers free advice to people facing difficulties.
Money Matters
The Association has a arranged for a representative from Money Matters to help you sort out your finances. A Welfare Rights Officer is based in the Association's office on Tuesdays and Fridays and can offer help and advice to Glen Oaks residents in the following areas:
• Income Support • Benefit Reviews
• Housing & Council Tax Benefit • Utility (i.e. Gas, Electricity) Debts
• 'In work' Benefits Checks • Rent Arrears & Eviction
• Disability Living Allowance • Budgeting Advice
• Social Fund Loans • General Money Problems
If you would like to speak to the Welfare Rights Officer, please call 0141 638 0999 and speak to your Housing Services Officer who will make an appointment for you.
On the last Friday of every month, a Polish-speaking adviser is available who can also offer advice in all of the above areas but please be aware that they are only able to help Glen Oaks residents at this surgery and only by appointment. Please contact us on 0141 638 0999 if you would like to make an appointment.
Money Matters have advisers who speak Urdu, Punjabi, Polish, Russian, Slovak and German. You can contact Money Matters on 0141 445 5221.
Citizens Advice Bureau
The Scottish CAB network provides free, unbiased financial advice on behalf of the Money Advice Service. The Money Advice Service is a UK-wide organisation which offers free practical help for millions of people who need impartial money advice, whatever their financial circumstances. If you are struggling to make ends meet and you need financial help and support you can access assistance via the local CAB, Pollok Civic Realm, 27 Cowglen Road,Glasgow, G53 6EW (Telephone 0141 876 4401 or Fax: 0141 876 1794).
Pollok Credit Union
The Association works closely with Pollok Credit Union to ensure that our residents are aware of the services on offer to help them make the most of their money. The Credit Union provides services for people who work across Glasgow offering members loans with low interest rates.
Legal Services Agency
The LSA can provide you with good legal advice if you are facing court action for eviction. You can download a copy of their booklet Preventing Eviction for Rent Arrears or contact them on 0141 353 3354.
Positive Action in Housing
Positive Action in Housing (PAIH) offer a free, independent and multilingual housing advice and information service for refugees, asylum seekers, EU migrants and people from ethnic minorities.
Drop-in surgeries are held at their offices in the City Centre. These offer general advice and are available on Tuesday and Wednesday afternoons from 2pm - 4pm.
The languages spoken are: Arabic, Bengali, Hindi, Kurdish, Lingala, French, Russian, Punjabi and Romanian. For all other languages, interpreters can be arranged by appointment.
PAIH also produce the Scottish Ethnic Minorities Directory which lists hundreds of local and national Black/Minority Ethnic (BME), Refugee and New Migrants groups, organisations and services. Glen Oaks has a copy of the Directory which can be made available to any resident.
Housing Rights Information
The housing rights website aims to provide accurate information to people who have recently arrived in Scotland about entitlements to housing, based on their immigration status. The website can offer advice on housing and housing benefit to European nationals, refugees, people with indefinite or limited leave to remain, or new arrivals from A8 countries or elsewhere. You can access the website at www.housing-rights.info/scotland.
