Rechargeable Work
Glen Oaks Housing Association is responsible for repairing and maintaining the structure and property and any fixtures and fittings originally provided. Tenants are informed of their repair responsibilities when they sign the Tenancy Agreement and these responsibilities are also outlined in the Tenants Handbook. All tenants will, except in certain circumstances, be recharged for repairs that are their responsibility as defined by Glen Oaks Housing Association and their Tenancy Agreement.
Tenants will be recharged for the Association repairing any damage caused willfully, accidentally or negligently by tenants, anyone living with a tenant or a visitor to the tenant's home. Examples of rechargeable repairs may include:
- Willful damage - e.g. replace smashed door, damaged locks, holes in walls, etc.
- Neglect - e.g. clear blocked sink, drain or bath when tenant has blocked, i.e. fat poured down sink
- Misuse - e.g. replace toilet
- Abuse - e.g. replace smashed glass
Where the damage is the result of vandalism, provided that the tenant has reported it to the Police (and a crime reference number has been obtained) a recharge should not be made.
In the case of emergency repairs that are rechargeable, due to the degree of urgency involved, the Association will complete the repair and the tenant will be recharged. For non-emergency repairs that are clearly rechargeable, the tenant should pay the total cost upfront before a repair is carried out. This payment may be made by cheque, postal order, credit/debit card or via an Allpay card issued by the Association. No cash will be accepted in our office.
When a tenant gives notice to end their tenancy, arrangements will be made for a pre-termination inspection. This inspection will identify any aspects of disrepair which are the responsibility of the tenant. The tenant will then have the opportunity to rectify any repairs for which they are responsible prior to the end of the tenancy. If any such defects are not remedied prior to the end of the tenancy, or if the work is not of a satisfactory standard, a recharge may then be raised for the cost of the works.
For all rechargeable repairs, the liable tenant will be invoiced as soon as the Association receives details of costs. We will also issue a Payment Card to be used to pay the total costs in instalments. Please remember that we do not accept cash in our office.
