Changes to the Association’s service due to the Coronavirus
Glen Oaks continues to offer a modified repairs service to you because of the Coronavirus. This is to ensure the Health and Safety of our tenants and staff which is our top priority at all times.
Until further notice we are not able to accept callers to our office. This is due to the Government’s advice that the public need to maintain a distance from one another to help prevent the spread of the virus. Instead, we ask that if you need to contact the Association you do so by telephone, email or online via contact us on our website and Tenant Portal. If possible, please also avoid posting letters to us in the meantime as it will take longer than normal for us to reply.
Our staff will not be able to visit you at home in general either although some limited inspections have been recently re-introduced to deal with serious repairs issues. In this instance, social distancing will have to be observed to allow the inspection to take place – you will be advised of what you need to do when the appointment is being made.
This is currently operating normally with both emergency and non-emergency situations being attended to by our main contractors, City Building and GasSure. Should Government guidance change, however, we will need to revert to attending to emergencies only. We will inform you if this is the case.
This service is now operating as normal.
We will shortly be commencing electrical servicing to check the safety of the electrical installation.
Cyclical & Planned Maintenance
We are slowly re-introducing some other cyclical and replacement programmes of work and we will contact you directly if this affects you. You will be required to observe social distancing as below during all surveys and works however during the ongoing pandemic you may opt out (unless the work is to check the safety of an installation) if you do not wish to proceed with the works at this time.
In order for any repairs, or servicing to take place, social distancing will need to be observed. Please follow the measures detailed in the ‘Social distancing – keeping everyone safe’ article.
Paying your rent
We would advise that you should continue to pay your rent in the normal way. We want to help our tenants get through this crisis as best we can. If you are finding it difficult to pay your rent, please contact us. Our staff can also provide advice on Welfare Benefits/Energy support that may be available to you. If you are needing support in claiming Universal Credit please get in touch.
Supporting our tenants
Bulk items not being removed by GCC
You may be aware that the uplift and removal of bulk items is a service provided by Glasgow City Council (GCC) Cleansing Department. GCC stopped this service in March 2020 and they have advised the Association that they cannot uplift bulk refuse for the foreseeable future. Their advice is that all tenants should be taking responsibility for their own bulk removal, disposing of it at the recycling centre at Shieldhall Road. We would therefore ask tenants not to put bulk rubbish outside until further notice. If you cannot retain the item in your home, then you must plan to take it to the Shieldhall Road recycling depot. We would also request that residents do not overload the bins as the Council will not uplift excess rubbish nor any items that spill out during the bin collection.
Bulk Pull through service suspended (Tenement flats in Arden)
Due to GCC suspending the bulk uplift service, we have also suspended the pull through service of bulk items from the back court to the pavement.
We understand that not having the bulk uplifted from the pavements is unsightly and has caused disruption to our tenants and traffic. For the items already on the pavements, we have employed our landscaping contractor to uplift and remove these items to the recycling centre – which is of course a substantial cost to the Association. We plan to employ our contractor to clear existing bulk until the Council service resumes however it is likely they will only be able to visit each close once every month.
The cost of this service will be offset against the bulk pull through charge, that we currently collect. These costs will be reviewed when we carry out our annual rent review in February 2021.
We appreciate your patience as we try to deal with the ongoing removal of bulk and fly tipping and would also be grateful if you could raise this matter with your local councillor who may be able to influence the recommencement of the uplift service. In the meantime we would ask all tenants not to put items out for bulk uplift until the council service resumes.