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How are we doing?

We want to hear your views

We regularly carry out satisfaction surveys on various aspects of our service such as repairs and close cleaning.  However, every 3 years we carry out a full satisfaction survey with our tenants and the next one will take place early in 2019.

We have appointed an independent company - Research Resource – to visit your home and go through the survey with you.  We will then use this information to make sure we are targeting our resources and services in the most efficient and effective way.  By listening to you, our customers, we can shape how we work for and with you in the future.

Research Resource staff will all have clear identification badges.  They will be visiting different areas over a period of 5 weeks, starting on 7 January 2019.  If you are unsure of anyone visiting your home, you can contact us on 0141 620 2705 (Martha) or 0141 620 2745 (Thomas) to verify the identity of the individual.   All information will be used confidentially and sensitively.  The results will be reported back to Glen Oaks and nobody will be aware of your individual comments.

We would urge you to assist with this survey and spare some time to go through it with the researcher as it will ultimately benefit you in your home.

We will publish a summary of the results next spring.