Current Vacancies
Welfare Rights Assistant
We would like to recruit a Welfare Rights Assistant with excellent communication skills to join our Customer Service team. Key aspects of the role are as follows:
- Oversee the Association's welfare rights triage service
- Provide information, advice and representation on money, energy, debt and housing as well as income maximisation support
- Signpost customers to relevant partners to manage and reduce debts, budget effectively and plan for future financial independence
- Provide IT support to customers so that they can register for Universal Credit and access other money-saving services
We are looking for someone who can demonstrate that they:
- Have an understanding of our customers' needs
- Are willing to learn and develop
- Are committed to continuous improvement
- Have a friendly, positive attitude and "can do" approach
Excellent conditions of service apply, including flexible working hours. Most employees can benefit from a degree of hybrid working. Details of this would be agreed with your line manager.
If you have the experience, enthusiasm and personal commitment required for this role, please apply. Please note that CVs will not be accepted.
The closing date for applications is Friday 8 August at 4pm, with interviews taking place on 20 August.
Glen Oaks Housing Association is an equal opportunities employer and registered charity no. SCO 34301
| File Description | File | Size |
|---|---|---|
| Welfare Rights Assistant - Application Pack |  | 616KB |
| Welfare Rights Assistant - Application Form |  | 91KB |
| Welfare Rights Assistant - Equality Monitoring Form | | 108KB |