Service Improvement Group

Our award winning Service Improvement Group (SIG) is a scrutiny panel.  This group is the central point for scrutiny within Glen Oaks and gives our tenants a chance to look closely at the work we do and make recommendations for improving our services.  They also like to share news about the good work that is being done for tenants.

Tenant scrutiny aims to give tenants more power in holding their landlord to account for their decisions, performance and conduct. The SIG look closely at our performance and report to the Board in order to drive forward improvements. Our Getting Involved Booklet, gives you more information on tenant scrutiny and the other ways you can get involved.

At the end of a review they produce a Scrutiny Outcome report that is presented to our Board. Fidn out more about their recent review here: Scrutiny Report Successes.

If you would like to join the Service Improvement Group please contact our Customer Experience Lead, Laura Strang on 0141 638 0999 (option 1) or email at laura.strang@glenoaks.org.uk.