Tenants will be recharged where the Association has to repair any damage caused willfully, accidentally or negligently by tenants, anyone living with a tenant or a visitor to the tenant's home. The most common examples of rechargeable repairs may include:
- Changing locks on property when tenant loses keys.
- Clear blocked sink, drain or bath when tenant has blocked, i.e. fat poured down sink.
- Plastering holes in walls caused by tenant.
- Replacing smashed glass, if vandalism, provided that the tenant has reported it to the Police (and a crime reference number has been obtained) a recharge should not be made.
In the case of emergency repairs that are rechargeable, due to the degree of urgency involved, the Association will complete the repair and the tenant will be recharged. For non-emergency repairs that are clearly rechargeable, the tenant should pay the total cost upfront before a repair is carried out.