Report a repair

You can report a repair quickly and easily by using our online Report a Repair tool:

This will allow you to accurately report what you need repaired and one of our staff members will contact you to confirm an appointment.

Telephone - 0141 638 0999 and select Option 1 for the Repairs Team
E-mail - repairs@glenoaks.org.uk
Office visit - Office at 3 Kilmuir Drive, Glasgow, G46 8BW

Emergency Repairs

If you have an emergency repair you should not use the online service instead call our office on 0141 638 0999.

Our telephone system gives tenants the option to report emergency repairs when our office is closed by calling the usual office number 0141 638 0999 and choosing the option which transfers your call to our out of hours Call Centre, Aquarius, who will contact the appropriate contractor to deal with your emergency situation.

More information is available on the Repair Category page of what type of repair is classed as an emergency.

What information will I need?

When you report a repair, please be ready to give us the following information:

Your name.
Your address (including flat position if applicable).
Your telephone number.
As much information about the repair as possible. This will help avoid any delay and make sure that we send the correct operative to your house and ensure your repair is prioritised correctly.
When you will be available for the repair to be carried out.

Emergencies can and do arise which will take precedence over standard repairs and we ask for your understanding in this matter.