Report a repair

You can report a repair quickly and easily by using our online Report a Repair tool:

This will allow you to accurately report what you need repaired and one of our staff members will contact you to confirm an appointment.

Telephone - 0141 638 0999 and select Option 1 for the Repairs Team
E-mail - repairs@glenoaks.org.uk
Office visit - Office at 3 Kilmuir Drive, Glasgow, G46 8BW

We are happy to announce that as COVID-19 restrictions continue to be relaxed across Scotland, the Association’s is able to offer a full repairs and maintenance service to our tenants.

COVID-19 Repairs Responsibilities

COVID-19

Although the disease has eased in recent weeks there have still been some spikes in particular areas and we all need to remain vigilant to try and minimise the danger of a second wave of Covid-19. Therefore, it is important that both you and our contractors continue to be cautious and take both your responsibilities seriously.

Tenant Responsibility

Practice social distancing when contractor’s operatives are in your property. When reporting a repair we will ask you the following questions and it is important that you are honest when answering:

• Do you or any of your household have any Covid-19 symptoms?

• Have you or any members of your household tested positive for Covid-19?

• Are you or any members of your household self-isolating from Covid-19?

• Have you or any members of your household previously tested positive for Covid-19? If so are these tests now negative?

• Have you or anyone in your household been on holiday abroad in recent weeks? If so were you tested on your return and do you have the results?

Contractor’s Responsibility

Contractors will regularly be risk assessed in relation to Covid-19 and will have the necessary Personal Protection Equipment (PPE) and follow guidance, including:

• Wearing face masks

• Wearing gloves

• Specialist PPE, if required

• Practice social distancing at all times.

Identification

All contractors will have photographic ID cards and should show their ID before entering your home. Do not be shy in asking to see ID before any of our own staff or contractor’s staff enter your home as we want to avoid any problems with bogus callers.

Emergency Repairs

If you have an emergency repair you should not use the online service instead call our office on 0141 638 0999.

Our telephone system gives tenants the option to report emergency repairs when our office is closed by calling the usual office number 0141 638 0999 and choosing the option which transfers your call to Gas Sure (for gas and heating) or City Building (for all other repairs).

Alternatively, you can call the contractors directly on the following numbers:

Gas Central Heating/Hot Water Emergencies (GasSure) 01294 468113

All Other Emergency Repairs (City Building) 0800 595595

More information is available on the Repair Category page of what type of repair is classed as an emergency.

What information will I need?

When you report a repair, please be ready to give us the following information:

Your name.
Your address (including flat position if applicable).
Your telephone number.
As much information about the repair as possible. This will help avoid any delay and make sure that we send the correct operative to your house and ensure your repair is prioritised correctly.
When you will be available for the repair to be carried out.

Emergencies can and do arise which will take precedence over standard repairs and we ask for your understanding in this matter.