Our Strategic Goals
Our Strategic Plan is an important document that sets the key strategic objectives for the next three years. It forms the framework for managing and developing our service and informs our relationships with the Association's customers, funders, regulators and partner organisations.
Our 4 strategic goals for 2024-2027 are:
- Customers first: First and foremost, we want our customers to be delighted by our service. We will look at new ways to deliver a service that exceeds our customers' needs. We will offer new forms of engagement and will act on our customer feedback. We will work with partners to increase services in our neighbourhoods ensuring our communities thrive.
- Desirable places to live: We will continue to invest in our properties and estates to ensure that they are well-maintained and attractive places where people want to stay. We will focus on the physical environment to increase their desirability.
- Agile organisation: We will embrace new technologies to enhance the sound governance and finance systems we have in place. We will continue to build on our structure to ensure that we are an adaptable and resilient organisation.
- Dedicated team: We want our team to feel proud of the work they do; to learn, develop and reach their full potential. As a team, we will work together to develop a new culture underpinned by updated organisational values that place customers first.
To find our more about our strategic goals, please click on the following link to read a summary of our Business Plan: