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Report a Repair

You can report a repair to us online by using our Report a Repair Tool.

Changes to the Association’s service due to the Coronavirus

As you will be aware, the world is facing a major crisis in dealing with the Coronavirus Pandemic.  Glen Oaks is having to alter the way that we deliver our service to you because of the Coronavirus.  This is to ensure the Health and Safety of our tenants and staff which is our top priority at all times.

Please be advised that due to recent government advice on non-essential works the repairs service is now limited to emergencies only until further notice.  Emergency repairs are limited to items which could cause danger to health, residents’ safety, or serious damage and destruction to your property.  Examples include:

  • Significant leaks or floods
  • Electrical faults which may endanger a building or resident
  • Full loss of electricity
  • Blocked drains resulting in back-surge of waste into your home
  • Making safe broken windows
  • Security of your home (if lost keys you will be recharged for the repair)
  • Loss of central heating or hot water (limited to provision of temporary heating only if member of household suffering from symptoms of or self-isolating from the Coronavirus)

Any pre-arranged non-emergency repairs have been cancelled and will be attended to once the worst of the crisis has passed and contractors are able to work as normal.  The annual servicing of landlord’s gas appliances is also suspended as is the Right to Repair Scheme.  Similarly, members of the Association’s staff are not carrying out any inspection visits for the time being.  You can report emergency repairs in the normal way via the Tenant Portal, email or telephone.

Emergency Repairs

If you have an emergency repair you should not use the online service instead call our office on 0141 638 0999.

Our telephone system gives tenants the option to report emergency repairs when our office is closed by calling the usual office number 0141 638 0999 and choosing the option which transfers your call to Gas Sure (for gas and heating) or City Building (for all other repairs).  

Alternatively, you can call the contractors directly on the following numbers:

Gas Central Heating/Hot Water Emergencies (GasSure) 01294 468113

All Other Emergency Repairs (City Building) 0800 595595

More information is available on the Repair Category page of what type of repair is classed as an emergency.

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